FAQs & Troubleshooting

Even the best systems encounter turbulence. If you run into issues while using Eon, check this section first. Since we are currently in Beta, you may encounter occasional bugs as we refine the platform.

Common Issues

"My Wallet Won't Connect"

This is the most common issue in Web3 apps. It is usually caused by having multiple wallet extensions (like MetaMask, Phantom, and Coinbase Wallet) installed on the same browser fighting for control.

Fix: Refresh the page. If that fails, try disabling other wallet extensions temporarily or open Eon in an Incognito/Private window to test a clean connection. Clearing your browser cache might also fix the issue.

"The AI Analysis seems outdated"

Neuron analyzes data in real-time, but sometimes there can be a slight delay in the data feed from the blockchain.

Fix: Check the timestamp on the chart or the news article being analyzed. If the data looks old, try refreshing the specific widget or asking the AI to "analyze the latest data."

"I bought Credits, but my balance hasn't updated"

Crypto transactions depend on blockchain confirmation times. On Ethereum, this can take anywhere from 15 seconds to a few minutes depending on network congestion.

Fix: Wait for the transaction to be confirmed in your wallet (e.g., MetaMask shows "Confirmed"). If your balance does not update after 5 minutes, please write to us at [email protected] with your transaction hash (TXID).

Getting Help

Where can I report a bug?

We love bug hunters. If you find something broken, please report it so we can fix it.

Feedback Form: Use the Feedback Form.

Email: Write to us at [email protected]

Is there a mobile app?

Not yet. Currently, Eon is optimized for mobile web browsers. You can access eon.ozak.ai from Chrome or Safari on your phone for a near-native experience.

You are now cleared for takeoff. Good luck out there.